Before you make an appointment...
- We recommend checking the NHS help and advice website. Go to this NHS page and use the search box at the top right to look for your illness or condition.
- In the case of an emergency, always call 999. You can find information on when to call 999 here.
- For all urgent requests outside of our opening hours please call 111.
Waiting for test results?
if you have had tests at the Nightingale Practice and have not been recalled, this usually means your test results are normal and don’t need further action. However, you can check your results through Patient Access, without making an appointment.
Why book online?
Before we see you, we need to ask a few simple questions to make sure you get the right help from the right practice team member. We need to do that even if you call us. Using the online system means that the practice member you speak to will have all the information at their finger-tips and you will also help us by freeing up the phones for those patients who are the most vulnerable and find it most difficult to get through to us.
How does it work?
You’ll be asked some simple questions about your problem, such as if it is a new problem and how long you have had it. You’ll also be asked about whether there is someone specific at the practice you would like to talk to, and what your preferred method of contact is. The system uses a simple chat-style interface. You can see what to expect in a complete guide here.
If you request a face-to-face appointment, the GP will want to discuss your issue with you on the phone first.
You have the opportunity to upload photographs to show where the problem is. Please do not submit photographs of your child's intimate areas.
When will someone get back to me?
We aim to help you with your request on the same day (Monday to Friday). During busy periods, this may be within 24 hours.
If you make a request after 4.30pm we won’t normally get back to you until the next working day unless your problem is medically urgent.
For all urgent requests between 6.30pm and 08.00am, or at weekends, please call 111.
If you are having difficulty with the online system
Call us during our normal opening hours on 020 8985 8388
Requesting a home appointment
For a routine home visit, that does not require urgent care, please submit an AskMyGP form before 11.00am on a day that your usual doctor works and say in the form that you would like a home visit when asked 'How would you like us to help?'. If you do not have access to the internet call the practice on on 020 8985 8388 before 11am/
You can request an urgent home visit at any time during opening hours, but if after 11.00am, the doctor will judge if that visit needs to be on the day, or arranged for another time.
Outside of our opening ours, and if urgent, please call 111 (or 999 in medical emergencies).
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
GP Working Days
|Dr Sarah Williams||Monday & Wednesday|
|Dr Patel||Monday & Thursday|
|Dr Brown||Tuesday, Thursday & Friday|
|Dr Jacob||Tuesday, Wednesday (AM) & Friday|
|Dr O'Sullivan||Tuesday, Wednesday (AM), Thursday (AM) & Friday|
|Dr Sudell||Wednesday & Friday|
|Dr Chan||Monday & Wednesday|
|Dr Rosenberg||Monday, Tuesday AM, Thursday AM|
|Dr Santeng||Monday, Tuesday (AM) & Thursday|
|Dr Fordham||Monday, Tuesday & Thursday|
|Dr Rickets||Monday AM, Tuesday PM|
|Dr Sophie Williams||Monday, Tuesday AM, Wednesday & Friday|
|Dr Enye||Wednesday, Thursday & Friday|
|Dr Ferrabee||Monday, Thursday & Friday AM|