The Nightingale Practice10 Kenninghall RoadClapton, London, E5 8BYTel: 020 8985 8388
NHS population screening: information leaflet for transgender and non-binary people:
NHS Screening Programmes
There is a new PHE patient information leaflet ‘for trans people NHS Screening Programmes’. This leaflet should be made available to trans and non-binary people to inform them about the:-
You can download and print off hard copies as required. You can print this document in booklet form if your computer has that option.
Access this leaflet via the link:-
If you want advice about a health problem, you are able to have an appointment by telephone and speak directly to your doctor on the day that you call. You can use the telephone appointment service for urgent and non-urgent health problems. Our blood test appointments are still pre-bookable up to four weeks in advance, please click the link above to book a blood test appointment. Please note online appointments are only for blood test, if you need an appointment for any other reason please call reception.
Our appointment system means you will:
This is how it works:
1.Call us on the main surgery telephone number and ask to make an appointment with the doctor. Our phone lines will now be open from 08:00 am throughout the day until 6:30 pm. For a routine appointment it is best to call between 08:30 - 11:30 or 14:30 - 17:30.
2. The receptionist will ask for your name and telephone number. If you need to speak to the doctor urgently, because it’s an emergency,tell the receptionist straight away.
3. The receptionist will ask you to say generally what your health problem is. You don't have to tell the receptionist if you don't want to. But if you can, it helps the doctor to priorities a call back to you based on clinical need.
4. If you want to talk to a specific doctor, tell the receptionist. Wherever possible they will arrange it.
6. Your call will go straight through to the doctor if they are free. If the doctor is busy he or she will call you back as soon as they can.You can then talk to the doctor about your health problem in the same way you do if you come to the surgery for your appointment.
7. If the doctor thinks you need to come into the surgery to be seen, or if you would still like to come in, he or she will make an appointment for you.
Why is the surgery offering telephone appointments?
Over time, we have taken on board patients comments about our previous appointment system, and have heard the need for things to change for better access to our GP's. It will allow you to have access to a doctor when you need it -You will be able to get an appointment that you need, or even advise you over the phone, in which case you won’t need to come into the practice.It will help you see the doctor of your choice.
What do I do if I need an emergency appointment?
You will need to tell the receptionist that your health problem is urgent. The doctor will be informed of this, so that they can prioritise their call back to you.
Can I still telephone to make an appointment for a home visit?
Yes, please tell the receptionist that it is for a home visit request as early in the day as possible. The doctor will call you back and arrange this, if this is what you need.
What happens if I do not have a phone?
You can still come to the surgery to book an appointment. Please let reception know that you do not have a phone and you will be added to the doctor’s list and they will book you your appointment or advise you in the same way as if you had a phone.
Will I be seen quicker if I come into the surgery?
Unless your problem is a medical emergency, you will not be seen more quickly. The receptionist will still ask for your phone number, and the nature of your problem, and you will be added to the doctor’s list. The doctor will call you, as for any other patient.
Can I still book an appointment for next week or next month?
Because you can get an appointment on any day that you call, you shouldn’t need to book ahead. There will be a few slots available between 7.00am and 8.30am that the doctor may book a day in advance, depending on availability.
Will I be able to get through to the surgery on the phone?
We will endeavour to have as many people answering the phones as possible during our busy times. You can also help us by keeping your queries as short as possible with the receptionist so that they are able to help others to see the doctor.
Our opening hours are:
We will also be opening for Routine and Nurse appointments on Saturday mornings from 09:00 - 12:00 twice per month.
These appointments will be available to book in advance. We hope that this will make it easier for you to book an appointment that is convenient for you.
Our phone lines will be open as follows:
For a routine appointment it is best to call between 08:30 - 11:30 or 14:30 - 17:30.
Reception will not be able to take appointment requests in person before 8:30 am.
If you need urgent care before 8.30am, after 6:30pm or on a Saturday & Sunday please call our out of hours provider on 020 8185 0545.
If you are to ill to come to the surgery and need a doctor to visit you at home please notify the receptionist before 11am.
It is useful to note which GP you would prefer to see before you call on the day to arrange an appointment. Our appointment system strives to provide patient and GP continuity of care.
For a routine appointment it is best to call between 08:30 - 11:30 am or 14:30 - 17:30 pm every weekday (excluding bank holidays)
If you require medical attention when the surgery is closed please call 111
These details are also on our telephone answering machine.
YOU SHOULD ONLY GO DIRECTLY TO ACCIDENT AND EMERGENCY IN CASES OF REAL EMERGENCY, SUCH AS SEVERE CHEST PAIN OR BREATHLESSNESS, LOSS OF CONSCIOUSNESS, BLOOD LOSS OR A SERIOUS ACCIDENT.
If you are unable to attend your appointment please let us know as soon as possible so we may offer it to another patient. Your are able to cancel an appointment at any time by dialing 0208 985 8388 and selecting option 2.
City & Hackney GP Confederation
Evening & Weekend Appointments Available - Extended Access
In addition to the practice opening hours, patients in City & Hackney have access to a GP, Practice Nurse, Pharmacist and Healthcare Assistant (including blood clinics) appointments from 6.30pm - 8.00pm Monday to Friday and to GP appointments from 8.00am - 8.00pm Saturday, Sunday and Bank Holidays as part of the Extended Hours GP Access Service.
These appointments are available at GP practices across City & Hackney. Patients can book these appointments by contacting their own GP practice during opening hours or by calling NHS 111 when their practice is closed.
Staff at those practices will have access to your medical records to ensure that you receive the best possible care and support.
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