Accessible Information Standard

Accessible Information Standard

The Accessible Information Standard (AIS) is a new NHS England standard for NHS and adult social care organisations.

The aim is to ensure that people who have a disability, impairment or sensory loss, receive information that they can access and understand, for example in large print or via email.

This affects the practice in the following way - we will:

ASK  -  identify patients who have information or communication needs

RECORD  -  make a note of those needs in a standard way

ALERT  -  highlight the patient's record, so their needs are clear

SHARE  -  where appropriate, share that information with other NHS and adult social care providers

ACT  -  aim to provide information to patients in an accessible way

You will notice that when you register at the practice, you will be asked about your information and communication needs.  Patients already registered here may be asked opportunistically.

PLEASE NOTE:  You do not have to wait for us to ask you.  If you have an information or communication need, you can tell a member of our reception staff and they will note it on your medical record.


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