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Appointment System 


If you want advice about a health problem, you are able to have an appointment by telephone and speak directly to your doctor on the day that you call. You can use the telephone appointment service for urgent and non-urgent health problems. Our blood test appointments are still pre-bookable up to four weeks in advance, please click the link above to book a blood test appointment. Please note online appointments are only for blood test, if you need an appointment for any other reason please call reception. 

Our appointment system means you will:

  • Have faster access to an appointment 
  • Be able to speak to the doctor of your choice
  • Your medical problems will be dealt with on the day you call
  • Less advance-bookings

This is how it works: 

1.Call us on the main surgery telephone number and ask to make an appointment with the doctor. Our phone lines will now be open from 08:00 am throughout the day until 6:30 pm. For a routine appointment it is best to call between 08:30 - 11:30 or 14:30 - 17:30.

2. The receptionist will ask for your name and telephone number. If you need to speak to the doctor urgently, because it’s an emergency,tell the receptionist straight away.

3. The receptionist will ask you to say generally what your health problem is. You don't have to tell the receptionist if you don't want to. But if you can, it helps the doctor to priorities a call back to you based on clinical need. 

4. If you want to talk to a specific doctor, tell the receptionist. Wherever possible they will arrange it.

6. Your call will go straight through to the doctor if they are free. If the doctor is busy he or she will call you back as soon as they can.You can then talk to the doctor about your health problem in the same way you do if you come to the surgery for your appointment.

7.  If the doctor thinks you need to come into the surgery to be seen, or if you would still like to come in, he or she will make an appointment for you.

Frequently Asked Questions

Why is the surgery offering telephone appointments?

Over time, we have taken on board patients comments about our previous appointment system, and have heard the need for things to change for better access to our GP's. It will allow you to have access to a doctor when you need it -You will be able to get an appointment that you need, or even advise you over the phone, in which case you won’t need to come into the practice.It will help you see the doctor of your choice.

What do I do if I need an emergency appointment?

You will need to tell the receptionist that your health problem is urgent.  The doctor will be informed of this, so that they can prioritise their call back to you.

Can I still telephone to make an appointment for a home visit?

Yes, please tell the receptionist that it is for a home visit request as early in the day as possible. The doctor will call you back and arrange this, if this is what you need.

What happens if I do not have a phone?

You can still come to the surgery to book an appointment.  Please let reception know that you do not have a phone and you will be added to the doctor’s list and they will book you your appointment or advise you in the same way as if you had a phone. 

Will I be seen quicker if I come into the surgery?

Unless your problem is a medical emergency, you will not be seen more quickly.  The receptionist will still ask for your phone number, and the nature of your problem, and you will be added to the doctor’s list.  The doctor will call you, as for any other patient. 

Can I still book an appointment for next week or next month?

Because you can get an appointment on any day that you call, you shouldn’t need to book ahead.  There will be a few slots available between 7.00am and 8.30am that the doctor may book a day in advance, depending on availability.

Will I be able to get through to the surgery on the phone?

We will endeavour to have as many people answering the phones as possible during our busy times.  You can also help us by keeping your queries as short as possible with the receptionist so that they are able to help others to see the doctor. 

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